Safari Tour Cancellation Charges:
The following booking conditions form the basis of your contract with Advanced Tour Safari (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking conditions only apply to the trip arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements.
Booking / Cancellation conditions are determined by strict terms and conditions applied by hotels and lodges , local domestic airlines or services are booked on your behalf. We incur cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
20% deposit per person for 1- 2-3 day safari / tours
30% deposit per person for 4-6 day safari / tours
40% deposit per person for 7-12 day safari tours
50% deposit per person for combined Kenya/ Tanzania /Uganda / Safari tours.
In cases where the bookings are made less than 20 days before the commencement of the tour, full payment must be made on booking. The company reserves the right to cancel the booking if payment is not received in accordance with these terms.
CANCELLATION
In the event of a cancellation, cancellation fees shall be applied as follows: – Within the period of 13 to 55 days before commencement of the safari, a fee of 20% of the total cost of the safari shall apply.
Within the period of 12 to 8 days before commencement of the safari, a fee of 30% shall apply. – Within 7 to 0 days before the commencement of the safari, a fee of 100% of the total cost of the safari – In case a safari is cut short (reduced length of stay), no refund is given.
The company reserves the right to cancel a safari in which case a full refund of all payments received will be made.
Refunds due to you in the event of safari cancellation can only be credited to the medium used in making the initial payment, if within 5-months of paying.
ALTERATIONS
We reserve the right to alter arrangements of the route or to cancel the operation of a scheduled safari should conditions necessitate factors which are not under our control and early and late in the season.
We also reserve the right to decline to accept or retain any person as a member of any safari at any time, in which event an equitable amount will be refunded.
TRAVEL INSURANCE
It is a requirement that all our clients traveling to Africa should have travel insurance which includes cover for medical treatment before commencing on your journey.
It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as trekking at altitude. Note that the majority of our trips do not require the use of climbing ropes and are all supervised. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation).
There are good quality medical facilities in the larger towns and cities should you require medical attention while on your trip. This service covers only rescue.
Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
LIABILITY
Travel poses risks. You are therefore advised to take adequate insurance cover as we accept no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever.
We and our agents act only as agents of the passenger in all matters relating to safaris. The appropriate law of the country dictates our liability to passengers.
We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
TRANSPORT
If you are booking a fly-in (air) safari, your safari game drives will be operated by your chosen camp / lodge. Various types of vehicles are used for game drives, These drives may be shared with other guests – typically maximum 6 per vehicle – and there may be the option to upgrade to a private vehicle at an extra cost.
If you are booking a road safari in Kenya you can choose between a 6 seater safari minivan or a closed-sided 4×4 vehicle – both have pop-up roofs giving passengers great photo opportunities.Normally they do not have air-conditioning other than the standard ventilation fan.
We always recommend a 4×4 safari vehicle in preference to the vans – it is worth the extra cost to be in a real safari vehicle and not in the vans favoured Jeep has several advantages over safari.
These include a higher elevation, better navigation on rough terrain, deeper reach, more comfort and brings out a better African adventure experience.
WATER
The water in many cities and small towns is purified and safe to drink, but we recommend drinking bottled water / drinks which are readily available at hotels, camps and lodges. Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
ROADS:
The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour. Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
VISA
Tourists visiting Kenya must have a valid visa. Your passport must have at least 6 months left before expiry date and 2 blank pages left for visas.
Effective Jan 1, 2023, all passengers traveling to Kenya from countries that require visas to enter Kenya shall be required to apply and obtain E-visa before boarding an aircraft as no visas shall be issued on arrival.
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Electronic visa application for Kenya:
The visa application process involves uploading your passport picture along with your passport photograph.
Your visa shall be issued approximately five days after you register. You shall be required to print a copy of your electronic visa, bring it with you for presentation along with your passport on arrival in Kenya.
If you have any problems or inquiries related to applying for an electronic visa, please contact the Kenyan Embassy in your country / region or email evisa@immigration.go.ke.
Complaints
In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform your trip guide or our local agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our trip guide / local agent and the supplier as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide, local agent or supplier, you must contact us in the USA using the contact details we have provided you with during your trip, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of the end of your trip giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. In the unlikely event you have a complaint which we cannot amicably resolve, you may, as an alternative to bringing a claim in the courts.
Our Website
The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.
